PETPAL LLC – CANCELLATION & BOOKING POLICY
OUR COMMITMENT
We understand that plans can change — life happens!
We do our best to stay flexible while also protecting space reserved for every family that needs care.
STANDARD VISITS
(Daily drop-ins, walks, and similar services)
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48 hours or more before the first scheduled visit: No charge
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24–48 hours before the first scheduled visit: 50% of the total booking fee is due (Reserved time prevents us from accepting other clients)
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Less than 24 hours’ notice or same-day cancellations: Full service fee applies
OVERNIGHT & TRAVEL CARE
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7 days or more before the start date: No charge
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3–6 days before the start date: 50% of the total stay is due
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Within 72 hours of the start date or after service begins: Full service fee applies
HOLIDAY BOOKINGS
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A non-refundable 25% deposit is required at the time of booking
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Remaining balance is due 7 days before the start date
If cancelled within 7 days of service:
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Deposit is forfeited plus
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50% of the remaining balance is due
EARLY RETURNS & LATE DEPARTURES
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Early Return: No refunds for unused visits within 24 hours of notice
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Extended Stay: We will do our best to accommodate Additional charges apply at standard rates
EMERGENCY CANCELLATIONS
If you must cancel due to a verified emergency (medical, weather event, or family emergency), fees may be waived or credited at the discretion of PetPal LLC.
COMMUNICATION
All schedule changes, cancellations, or extensions must be submitted via text or email to ensure nothing is missed:
📞 (817) 771-8023
📧 info@petpaltx.com