(817) 771-8023

PETPAL LLC – CANCELLATION & BOOKING POLICY

OUR COMMITMENT

We understand that plans can change — life happens!
We do our best to stay flexible while also protecting space reserved for every family that needs care.

STANDARD VISITS

(Daily drop-ins, walks, and similar services)

  • 48 hours or more before the first scheduled visit: No charge

  • 24–48 hours before the first scheduled visit: 50% of the total booking fee is due (Reserved time prevents us from accepting other clients)

  • Less than 24 hours’ notice or same-day cancellations: Full service fee applies

OVERNIGHT & TRAVEL CARE

  • 7 days or more before the start date: No charge

  • 3–6 days before the start date: 50% of the total stay is due

  • Within 72 hours of the start date or after service begins: Full service fee applies

HOLIDAY BOOKINGS

  • A non-refundable 25% deposit is required at the time of booking

  • Remaining balance is due 7 days before the start date

If cancelled within 7 days of service:

  • Deposit is forfeited plus

  • 50% of the remaining balance is due

EARLY RETURNS & LATE DEPARTURES

  • Early Return: No refunds for unused visits within 24 hours of notice

  • Extended Stay: We will do our best to accommodate Additional charges apply at standard rates

EMERGENCY CANCELLATIONS

If you must cancel due to a verified emergency (medical, weather event, or family emergency), fees may be waived or credited at the discretion of PetPal LLC.

COMMUNICATION

All schedule changes, cancellations, or extensions must be submitted via text or email to ensure nothing is missed:

📞 (817) 771-8023
📧 info@petpaltx.com